During the period of 3.15 this year, “Home Expo†and “Huaxia Home Expo†were exposed to the problems of lack of labeling, non-standardization, and falsification of materials. The industry and commerce departments also investigated and dealt with them, and the corresponding home fairs were suspended. . According to the sampling inspection results of the municipal industrial and commercial department, 16 batches of 50 batches of wooden furniture were unqualified, and the failure rate was as high as 32%. The reporter noticed that after this, the popularity of the home building materials fair held last week was significantly reduced.
There is no “physical†at the exhibition site.
Sending red wine is still popular. “After a wave of rectification, the overall situation is better. The labeling of each furniture manufacturer is more complete than the previous period, but this is only on the surface. Whether the specific label and the quality of the furniture are in conformity, further verification is needed. Wang Weibin, deputy secretary-general of the Furniture Industry Office of the Municipal Consumer Protection Committee, told the reporter that after the “May 1st†holiday on the first day of the May 1st visit to several home building materials exhibitions in Shanghai, the rectification situation has already taken effect.
However, the repeated exposure of negative news has affected the popularity of subsequent similar exhibitions. Many exhibitors changed their participation mode and used various promotional methods to attract visitors, but the results were not satisfactory. Last week, the reporter noticed on the “3rd Shanghai Home Improvement Customization Festival†in the Huaxia Hotel on the Suibao Road that the “smart†exhibitors did not show the physical items of the home building materials and furniture, but instead changed their clothes by sending red wine and other gimmicks. But it is very popular.
The reporter went to the junction of Qinzhou Road, Qinbao Road, and the exhibitors who wore work permits greeted them, asked for intent and led the reporters to go to the exhibition hall. While walking, they handed the information to the reporters and even stuffed a bottle of red wine. From Qinzhou Road to the hotel less than 100 meters away, there are probably more than ten such staff.
Entering the hotel, the name of the exhibition displayed on the large screen of the corridor becomes “Shanghai Green Home Improvement Building Materials Expoâ€. In the exhibition hall, the reporter did not see any furniture or building materials. There were dozens of tables in the large exhibition hall. Each table was equipped with one or two staff members. There were very few visitors and consultants. It is around 15 people.
The reporter wanted to leave because he couldn’t see any home building materials, but he was persuaded by the staff to "understand." "We mainly exchange decoration concepts and understand the decoration intentions, so there is no furniture and building materials display. If you are interested, I can take you to our store to see." A person who claimed to be a designer explained to the reporter. . Outside the exhibition hall, the reporter exchanged ideas with several visitors. "The exposition, even things can't be seen, don't worry." A visitor bluntly said.
The complaints about furniture are concentrated and shoddy. The reporter learned from the Municipal Consumer Protection Committee that the recent widespread exposure of furniture complaints is also the reason for the decline in popularity of related exhibitions.
On October 26, 2014, Ms. Wang purchased a set of furniture in a furniture square in Shanghai, including wardrobes, bed frames, bedside tables, TV cabinets and coffee tables for a total price of 7,000 yuan. After being ventilated for 8 months in the new house, the taste is still very large, causing consumers to stay for a long time. The seller negotiated the return and the operator refused.
The reporter learned that since the purchase of new furniture for 8 months has not been able to dissipate the taste, Ms. Wang asked the Municipal Consumer Protection Committee for help. After verification by the Consumer Protection Committee and the consumer, Ms. Wang has been in the new house since she purchased the furniture. She wants to ventilate and smell, but she still can’t disperse after waiting for 8 months. The merchant knows the problem but refuses to Return. The person in charge of the business said that the taste was not small in the consumer's home, but the operator insisted that this was caused by the incomplete ventilation of the consumers, and insisted that the quality of the furniture was no problem.
The Municipal Consumer Protection Committee pointed out that in accordance with the relevant provisions of the new version of the “Development Articles†of the Shanghai version, consumers are entitled to quality assurance products that meet the safety and health requirements generally recognized by the society after purchasing goods. Under the mediation of the Municipal Consumer Protection Committee, the operator finally agreed to return the goods for the consumer, and returned the purchase price of 7,000 yuan, Ms. Wang received satisfactory mediation results.
The reporter noticed that in addition to the case of Ms. Wang’s successful compensation, in the related complaints about furniture, the problems of shoddy furniture, miscellaneous OEM and temporary price increase were also revealed.
For example, on April 23 this year, consumers ordered a large cabinet in a furniture company in Shanghai, a dining table with a dining chair, a two-door shoe, a wooden sofa bed, a 1.8-meter oak bed and a 1.8-meter mattress. One, one computer desk, the total price is 11,000 yuan. Consumers said that until April 30 this year, merchants blocked their acceptance of furniture for various reasons. After receiving some furniture at noon on April 30, I found that the quality of furniture products was very serious. The workmanship, materials and appearance were very poor, and the merchants were suspected of shoddy. Consumers pointed out that the merchant admitted on the phone that the related products were processed by a small factory with a small brand, but they only refused to return the goods, and asked the consumers to pay a transportation fee of 2,000 yuan!
There were 16 unqualified batches of 50 batches of formaldehyde in the industrial and commercial inspections. Many problems were also found in the sampling inspections of law enforcement agencies. The reporter learned from the municipal industry and commerce department that according to the sampling results of 37 furniture stores and brand stores in 10 districts and counties such as Zhabei, Pudong, Xuhui and Putuo in this year, 16 of the 50 batches of products were displayed. The batch was unqualified. Among the unqualified products, 8 batches of solid wood, 6 batches of solid wood, and 2 batches of comprehensive class. The unqualified items are mainly formaldehyde emission, cigarette burning resistance and label consistency.
The Municipal Industry and Commerce Bureau disclosed that first, the amount of formaldehyde released exceeded the standard, and there were 2 batches. The above-mentioned “Gujia Home†brand dining chair (model specification: 450*570*880), which is produced by Haikujia Furniture Sales Co., Ltd., has a nominal formaldehyde emission of 5.9/L (standard requirements should be 1.5/L), nearly 4 times higher than the national standard; Zhejiang Baifuhao Furniture Co., Ltd. sells the “Louis Fajia†coffee table (model specification: 650*655), which is produced by the company, and the formaldehyde emission is 2.8/L ( The standard requirement should be 1.5/L).
At the same time, it was found that the cigarette burning of 2 batches of furniture products was unqualified, and the paint film of unqualified products was bubbling after being burnt at high temperature (standard requirements should be no black spots, cracks, bubbling phenomenon).
In addition, there were 14 batch product identification conformance items that failed. First, the explicit material does not match the actual measurement. For example, it is an expensive eucalyptus, but the actual measurement is part of the wood-based panel. The second is that the name of the wood does not match the actual measurement, such as the “North American Oakson Source†brand produced by Shanghai Yushen Furniture Factory. All walnut 楸 dining chair (all solid wood furniture), clearly indicated that the substrate is walnut sputum, but the actual measurement was found to be part of ash.
Furniture exhibitions often hide "mystery"
The procedures are complete and not cheap. The Municipal Industry and Commerce Bureau pointed out that when purchasing furniture, the drawers and cabinet doors should be opened to smell whether there is a pungent smell, and whether the wooden furniture has excessive formaldehyde and other harmful substances, and the relevant inspection is required. Certificate of conformity. And carefully understand the material composition of the furniture, especially whether the solid wood furniture is shoddy with the artificial board, and the mahogany furniture is what kind of valuable wood type, should be required to express the business.
The Municipal Consumer Protection Committee said that various home building materials exhibitions attract consumers at a lower price than the general shopping malls. However, problems such as inconsistent material names, exaggerated publicity and irregular labeling have occurred. Therefore, consumers are reminded that whether they are a furniture fair or a furniture store, they need to sign a formal "Shanghai Furniture Sales Contract" or "Shanghai Furniture Contract", indicating the furniture name, model, material, number of pieces, delivery time. And related information such as breach of contract liability. When purchasing at the furniture exhibition, the merchant should be required to stamp the official seal of the organizer of the trade fair, and obtain valid shopping vouchers such as invoices and furniture instruction manuals. In addition, the purchase of solid wood furniture is not cheap, and the unassuming of the exaggerated propaganda of goods, taking 5 sets of solid wood furniture as an example, the market price of a set of teak furniture is generally around 60,000 yuan, and the price of furniture made of 1 set of pine materials is generally About 20,000 yuan. If the price is significantly lower than the market price, the material is likely to be low-grade wood for commercial households to pretend to be high-grade wood, and even use leather furniture to pretend to be solid wood furniture.
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